Our tech support team's direct email address is below. By answering the following questions, we will be able to assist you more efficiently. Click here: support@rideevolve.co.uk. Thank you!

<p id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Our tech support team&apos;s direct email address is below.</p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">By answering the following questions, we will be able to assist you more efficiently.</p><ol start="1" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" type="1"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Where are you located?</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">What board/remote do you have?</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">How old is the equipment?</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Please describe your concern and the steps you have taken.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">Attach any pictures or videos to help us better understand.</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">If you have purchased through one of our retailers, please also include a copy of your receipt.</li></ol><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Click here:<a href="mailto:support@evolveskateboards.co.uk?subject=Troubleshooting%20Guide%20Completed%20UK&amp;body=Please%20ensure%20you%20answer%20these%20questions,%20thank%20you:%20%0D%20%0D%201.%20Location:%20%0D%20%0D%202.%20Board%20and%20Remote:%20%0D%20%0D%203.%20Equipment%20age:%20%0D%20%0D%204.%20Concern%20and%20steps%20taken:%20%0D%20%0D%205.%20Attach%20any%20pictures%20or%20videos.%20%0D%20%0D%206.%20Attach%20receipt%20if%20purchased%20from%20a%20retailer." style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">&#xA0;support@rideevolve.co.uk</a>&#xA0;</p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you!&#xA0;</p>

Contact Tech Support

rideevolveuk

Support

Troubleshooting Guide

How can I find out what board I have? (Our Evolution)

10 Things to Consider When Buying an Electric Skateboard

How do I operate the board?

Can I demo one of your boards?

The difference between Carbon and Bamboo

The difference between street and all terrain

Riders Over 100kg / 220lbs

Are the boards waterproof?

Can you ride on the beach?

Do the boards have reverse?

Do I have to wear a helmet?

General Product Questions

What does Hadean mean?

What is the range, speed and charge time of the Hadean?

What is the difference between the Hadean and the GTR?

How does the carbon fibre differ in the Hadean and the Carbon GTR?

Is the Hadean deck the same size as the GTR?

Is the Phaze Remote drop tested?

What is E-FOC?

Hadean Series

What is the top speed, range and recharge time on the series 2?

Is the Phaze remote drop tested?

Can I take my GTR2 /Stoke 2 on a plane?

Is the GTR2 Waterproof?

General

What is the difference between the GTR2 and the GTR1?

Are the GTR/Stoke Series 2 decks the same as the GTR/Stoke Series 1 decks?

Are the GTR2 motors the same as the GTR1 motors?

Are the Stoke Series 2 motors the same as the Stoke Series 1 motors?

Are the GTR2 motors the same/as powerful as the Hadean motors?

Why is the range the same on the GTR1 and GTR2?

Differences

Can I use my old gear setup and wheels with the GTR2?

Are the GTR / Stoke Series 2 components compatible with my GTR / Stoke Series 1?

Can I use the Prism LED Strip Lights on my GTR / Stoke Series 2?

Can I use the R2 Bluetooth Remote on my Hadean / GTR2?

Can I use my GTR Series 1 charger with the GTR Series 2 board?

Compatibility

GTR & Stoke Series 2

Can I take my Hadean on a plane?

Can I take my GTR/Stoke on a plane?

Can I take my GT or GTX on a plane?

Travelling with eSkate

What street wheels should I pick?

What is the difference in compound and size?

What is the difference in drive gears?

What size all terrain tyres came standard on my board?

How often do I need to replace the drive belt?

Wheels & Drive System

Board Component Compatibility

Remote Compatibility

Battery Charger Compatibility

Bash Guard Compatibility

Can I use my Carbon battery on my Bamboo board?

Component Compatibility

What is Explore by Evolve?

Will the Evolve app work with my GT board?

How do I report an issue with the app?

Explore by Evolve

Project BMX Serving and Maintenance

Project BMX Compatibility and Accessories

General Project BMX Questions

Project BMX Specs

Project BMX

Product

Contact Evolve UK

Contact Us

How long will my order take to arrive?

Where is the nearest Evolve retailer to me?

I have some questions before ordering, what’s the best way to contact you?

Is shipping included in the price?

How do I order parts that aren’t on the site?

Fraudulent Orders

Orders

Returns & Exchanges

Changing Your Order

How can I change the shipping address on my order?

What do I do if I’ve received the wrong order?

Returns & Order Changes

Ordering

Shipping Prices

Shipping Times

Can you deliver to PO Boxes, Military Bases or Temporary Accommodation?

Does my package need to be signed for upon arrival?

Will my order come in one box?

Shipping Dangerous Goods Domestically

Shipping Dangerous Goods Internationally

Can you ship to my country?

Will I need to pay customs fees?

Shipping

Where is your Service Centre?

How long will my board battery last before it needs replacing?

What is considered normal wear and tear on street wheels?

Why don’t the motors stop at the same time?

Board Power Light - flashing or solid?

How long is the warranty?

How do I claim a warranty?

Warranty Registration

How long will my board take to get fixed?

Have you received my equipment?

warranty

How do I get the best range and performance out of my battery?

Charging your board overnight

Storing your Evolve Skateboard

How do I maintain my battery?

How do I maintain my board?

Downloadable User Manuals

Evolve’s Patent and Patent Pending Technology

R2 Bluetooth Trigger Reset Written Instructions (GTR)

R2 Trigger Reset Written Instructions (GT)

How do I remove the pivot cups from double kingpin trucks?

Maintenance & Resources

START HERE

Hadean Troubleshooting

Hadean - Battery Concerns

Hadean - LED Concerns

Hadean - Motor Concerns

Hadean

GTR / Stoke Troubleshooting

GTR - Board Doesn't Turn On or Switch Light Flashes

GTR - Board Doesn't Charge

GTR - Fluctuating Battery Percentage

GTR - Odd Noises

GTR - Motor Concerns

GTR - Heat Protection

GTR - Not Getting Advertised Top Speed

GTR - Reduced Range

GTR - Remote Concerns

GTR - Remote Won't Take/Hold Charge

GTR/Stoke

GT / GTX Troubleshooting

GT - Board Not Turning On

GT - Board Doesn't Charge

GT - Board Won't Leave SAFE/SLOW/ECO Mode

GT - Odd Noises

GT - Motor Concerns

GT - Not Getting Advertised Top Speed

GT - Reduced Range

GT - Remote Concerns

GT - Remote Won't Take/Hold Charge

GT - V1 and V2 modes on the R2 Remote

GT - Access the hidden screens on the R2 Remote

GT - Board Errors

GT/GTX/ONE

Gen1/Gen2 Board Concerns

Gen 1/1

Are there any events in my area?

Do you have any group rides or events coming up?

What is an ambassador and how do I apply?

Is it legal to ride in my area?

Community

Videos