SkateboardBoard doesn't turn onBoard doesn't chargeBoard won't leave SAFE/SLOW/ECO modeOdd noisesOne motor isn't working or works intermittentlyRange / Top SpeedNot getting the advertised top speedNot getting the advertised rangeRemoteRemote not conn
If the board does not charge but you know it is not flat or full, the concern will most likely be caused by the battery and we recommend contacting our tech support team. If you are unsure if the battery is charged, follow the below steps. Check the
If the board also does not turn on but has charge, the concern will most likely be the battery and we recommend contacting our tech support team. If you are unsure if the board is charged or not and it isn't turning on, refer to the Board Not Turning
There can be several reasons why your board is stuck in a mode, and each mode may indicate a different resolution. Start with the Remote Concerns article to ensure it's not the remote keeping you from changing modes. SAFE mode is the first mode enter
As the board has many moving components, there can be several causes of noise. This could be indicative of a loose nut or bolt, a damaged bearing or component. Try to isolate where it is coming from. If the sound disappears, reassemble the driveline
If both motors do not work, but the remote and board are connected, check the Remote Concerns article followed by the Board Errors article. If you have the ONE board with a single motor and it isn't working, contact our tech support team. If one moto
If the speed metric (kph/mph) is yellow on the remote, this indicates that the Speed Limit is on. Alter the Speed Limit on the Remote. If the wheel settings are incorrect, the speed and trip distance will also be incorrect. Check the size of your whe
Many factors can affect overall range, from riding style, the substrate ridden on, the environment, ambient temperature, battery age, tyre pressure, rider weight and the list goes on. If you have seen a sharp decrease in range or believe your range h
If you are having trouble connecting your remote, changing speed modes, turning the remote off, the board responding erratically or general connection concerns, it will most likely be remote related. Check the remote is in sound operating condition a
Inspect the charge port on the remote. Ensure it is free from debris or damage. Try a different Micro USB charge cable and a different USB charge point to eliminate the charging source as a concern. If you have isolated the concern to the remote, it
V1 or V2 represent different evolutions of technology we used in the GT Series. The age of the board will determine which version it will pair in. Boards purchase earlier than mid-2017 with the original motor controller may pair in V1, whereas boards
For all hidden screens, go into ‘More Info’ on the remote. Double-tap the ‘On/Off’ button, scroll down to the ‘More Info’ screen and tap the ‘On/Off’ button again to enter it. Cells. Version/Motor Draw. Trigger Screen
Board errors may cause you to be stuck in a certain mode or have other effects. Read on for an explanation and directions on how to access. The motor controller is not receiving the required information and may indicate a communication error between