SkateboardBoard doesn't turn on or the switch light is flashingBoard doesn't chargeFluctuating battery percentageOdd noisesOne motor isn't working or works intermittentlyBoard drops to PRO mode and speed turns red on the remote / heat protection Rang
Charge the board before proceeding. If the board will not take charge and you believe it may be flat, check the Board Doesn't Charge article first. Check the connector/s from the battery to the motor controller. Ensure the power is off first. If the
Check for Physical Damage. Check the Lights on the Charger. Isolate the Concern Isolate the concern to either the board or the charger. If you have access to the same series board and charger that is known to work, try using both chargers with both b
If the battery percentage is not dropping in 1% increments, goes up and down, or drops from a certain percentage to 0%, there may be a concern. If the board battery drops in more than 1% increments and doesn't go back up, contact our tech support tea
As the board has many moving components, there can be several causes of noise. This could be indicative of a loose nut or bolt, a damaged bearing or component. Try to isolate where it is coming from. If the sound disappears, reassemble the driveline
If both motors do not work, but the remote and board are connected, check the Remote Concerns article. Check the hall sensors for debris by looking into the vents on the non-drive side of the motor. Locate the three sets of three pins (you may need t
To protect the entire electric system from overheating, we have created software that is designed to reduce the board performance when it reaches certain temperatures. This forces it to cool down and prevent the rider from continuing to put stress on
If the speed metric (kph/mph) is yellow on the remote, this indicates that the Speed Limit is on. Alter the Speed Limit on the Remote. If the wheel settings are incorrect, the speed and trip distance will also be incorrect. Check the size of your whe
If the speed metric (kph/mph) is yellow on the remote, this indicates that the Speed Limit is on. Alter the Speed Limit on the Remote. If the wheel settings are incorrect, the speed and trip distance will also be incorrect. Check the size of your whe
Many factors can affect overall range, from riding style, the substrate ridden on, the environment, ambient temperature, battery age, tyre pressure, rider weight and the list goes on. If you have seen a sharp decrease in range or believe your range h
If you are having trouble connecting your remote, changing speed modes, turning the remote off, the board responding erratically or general connection concerns, it will most likely be remote related. Check the remote is in sound operating condition a
Inspect the charge port on the remote. Ensure it is free from debris or damage. Try a different Micro USB charge cable and a different USB charge point to eliminate the charging source as a concern. If you have isolated the concern to the remote, it