Hadean TroubleshootingBoard switching off in useBoard not charging to 100%Board not chargingSOC/Cell data not displaying on the Phaze remoteImproper LED functionHigh resistance in motor(s)One motor not operating

<h4 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0.8rem; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.21rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Hadean Troubleshooting</h4><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/264429-17713622f48b42a4bec0ed9c1e1924bb" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">Board switching off in use</a></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/264429-17713622f48b42a4bec0ed9c1e1924bb" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">Board not charging to 100%</a></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/264429-17713622f48b42a4bec0ed9c1e1924bb" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">Board not charging</a></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/264429-17713622f48b42a4bec0ed9c1e1924bb" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">SOC/Cell data not displaying on the Phaze remote</a></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/264439-b87e1611a78d416fb92e9276a541f09b" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">Improper LED function</a></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/264441-4a9b2742324c48b6833648e299dbc1b5" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">High resistance in motor(s)</a></li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/264441-4a9b2742324c48b6833648e299dbc1b5" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">One motor not operating&#xA0;</a></li></ul>

Hadean Troubleshooting

We recommend contacting our tech support team. Please provide them wth information on when and where the concern occurred along with a photo of the battery data cell screen on your remote. If your board is not charging to 100% this could be a concern

<h4 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0.8rem; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.21rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Board Switching Off in Use&#xA0;</h4><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We recommend&#xA0;<a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-42915" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;"></a><span data-elevio-article="763" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/43048-fde7e8b659c04937abef2584b9f5f8df" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">contacting our tech support team.</a> Please provide them wth information on when and where the concern occurred along with a photo of the battery data cell screen on your remote.&#xA0;</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></p><h4 style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0.8rem; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.21rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="board-not-charging-to-100">Board Not Charging to 100%</h4><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If your board is not charging to 100% this could be a concern with the battery or BMS.&#xA0;</p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We recommend&#xA0;<a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-42915" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;"></a><span data-elevio-article="763" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/43048-fde7e8b659c04937abef2584b9f5f8df" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">contacting our tech support team</a> with a photo of the battery data cell screen on your remote.&#xA0;</span></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></p><h4 style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0.8rem; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.21rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="board-not-charing-at-all">Board Not Charing at All&#xA0;</h4><p style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin-block: 0px 24px; margin-inline: 0px; scroll-margin-top: 84px; font-family: Montserrat, sans-serif; line-height: 24px; color: rgb(22, 22, 22); text-align: start; background-color: rgb(255, 255, 255);"><strong style="box-sizing: inherit; -webkit-font-smoothing: antialiased; font-weight: 600;">Isolate the Concern</strong><br style="box-sizing: inherit; -webkit-font-smoothing: antialiased;">&#xA0;Isolate the concern to either the board or the charger. If you have access to the another charger that is known to work, try using both chargers on the board.</p><ol start="1" style="box-sizing: inherit; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; padding-inline-start: 32px; color: rgb(22, 22, 22); font-family: Montserrat, sans-serif; font-size: 16px; text-align: start; background-color: rgb(255, 255, 255);" type="1"><li style="box-sizing: inherit; -webkit-font-smoothing: antialiased; font-family: var(--ghc-primary-font-family),sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">If the other charger doesn&apos;t charge the board, the concern will be with the board. If this is the case we recommend&#xA0;<a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-42915" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;"></a><span data-elevio-article="763" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/43048-fde7e8b659c04937abef2584b9f5f8df" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">contacting our tech support team</a>.</span></li><li style="box-sizing: inherit; -webkit-font-smoothing: antialiased; font-family: var(--ghc-primary-font-family),sans-serif; font-weight: 400; font-style: normal; font-size: 16px; line-height: 24px; margin-block-end: 8px;">If the other charger charges the board the concern is with the charger. In this case we recommend&#xA0;<a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-42915" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;"></a><span data-elevio-article="763" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/43048-fde7e8b659c04937abef2584b9f5f8df" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">contacting our tech support team</a> with a photo of the charger plugged into the board showing the serial number on the charger.</span></li></ol><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></p><h4 style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0.8rem; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.21rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;" id="soccell-data-not-displaying-on-the-phaze-remote">SOC/Cell Data Not Displaying on the Phaze Remote</h4><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We recommend&#xA0;<a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-42915" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;"></a><span data-elevio-article="763" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/43048-fde7e8b659c04937abef2584b9f5f8df" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">contacting our tech support team</a>.&#xA0;</span></p>

Hadean - Battery Concerns

If you are facing any of these concerns we recommend contacting our tech support team.

<h4 id="isPasted" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 0.8rem; margin-top: 0px; font-weight: 500; line-height: 1.2; font-size: 1.21rem; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Improper LED Function</h4><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></p><ul style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; color: rgb(65, 65, 65); font-family: sans-serif; font-size: 14px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">LED&apos;s are not working at all</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">LED&apos;s are working intermittently&#xA0;</li><li style="box-sizing: border-box; -webkit-font-smoothing: antialiased;">LED&apos;s are displaying different colours to those set up in the remote or app</li></ul><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><br style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"></p><p style="box-sizing: border-box; -webkit-font-smoothing: antialiased; margin-bottom: 1rem; margin-top: 0px; font-size: 16px; color: rgb(65, 65, 65); font-family: sans-serif; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you are facing any of these concerns we recommend&#xA0;<a href="https://evolveskateboards.gorgias.help/en-US/contact-tech-support-42915" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;"></a><span data-elevio-article="763" style="box-sizing: border-box; -webkit-font-smoothing: antialiased;"><a href="https://help.evolveskateboards.com/en-US/43048-fde7e8b659c04937abef2584b9f5f8df" style="box-sizing: border-box; -webkit-font-smoothing: antialiased; background-color: transparent; color: var(--main-primary); text-decoration: none !important; user-select: auto;">contacting our tech support team.</a></span></p>

Hadean - LED Concerns

High Resistance in Motor(s)Both motors - We recommend contacting our tech support team.One Motor - Follow motor diagnosis instructions below.One Motor Not Operating or Working IntermittentlyPlease find instructions below to perform a Motor Diagnosis

Hadean - Motor Concerns

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Hadean

Support

Troubleshooting Guide

How can I find out what board I have? (Our Evolution)

10 Things to Consider When Buying an Electric Skateboard

How do I operate the board?

Can I demo one of your boards?

The difference between Carbon and Bamboo

The difference between street and all terrain

Riders Over 100kg / 220lbs

Are the boards waterproof?

Can you ride on the beach?

Do the boards have reverse?

Do I have to wear a helmet?

General Product Questions

What does Hadean mean?

What is the range, speed and charge time of the Hadean?

What is the difference between the Hadean and the GTR?

How does the carbon fibre differ in the Hadean and the Carbon GTR?

Is the Hadean deck the same size as the GTR?

Is the Phaze Remote drop tested?

What is E-FOC?

Hadean Series

What is the top speed, range and recharge time on the series 2?

Is the Phaze remote drop tested?

Can I take my GTR2 /Stoke 2 on a plane?

Is the GTR2 Waterproof?

General

What is the difference between the GTR2 and the GTR1?

Are the GTR/Stoke Series 2 decks the same as the GTR/Stoke Series 1 decks?

Are the GTR2 motors the same as the GTR1 motors?

Are the Stoke Series 2 motors the same as the Stoke Series 1 motors?

Are the GTR2 motors the same/as powerful as the Hadean motors?

Why is the range the same on the GTR1 and GTR2?

Differences

Can I use my old gear setup and wheels with the GTR2?

Are the GTR / Stoke Series 2 components compatible with my GTR / Stoke Series 1?